Cancellation and Transfer Policy
We understand very occasionally it may be necessary for you to withdraw or transfer your entry. For the good of all competitors our transfer and withdrawal policy below is strictly adhered to and no exceptions are made for illness, injury or pregnancy.
Cancellations and transfers must be made in writing either by e mail to customercare@uktriathlon.co.uk or post to UK Triathlon, Unit 20 Cockshades Farm, Stock Lane, Wybunbury, Cheshire, CW5 7HA. Please provide your full name, the event entered and order number.
- Entry Fees are non refundable
- Notification over 30 days before event date - 100% of your entry fee will be issued via a credit note valid for 2 years.
- Notification over 10 days before event date - 50% of your entry fee will be issued via credit note valid for 2 years.
- Notification 10 days and less before an event date - we operate a strict no refund or transfer policy.
- If a participant withdraws from an event and used a credit note as payment, credit will only be reimbursed to the original use by date.
- In the event of a cancellation of the swim, the swim is replaced by a short run.
- In the event of issues with the cycle course, the cycle route will be reduced from the advertised distance or cancelled completely – resulting in a swim-run event.
- UK Triathlon reserve the right to alter the date, start time, venue or format of any event. Similarly, changes to the event may occur due to adverse weather conditions, ’acts of God’, water conditions or emergency road closures. Participants will be notified as soon as reasonably practicable of any changes. As long as the event is staged no refunds or transfers can be given.
If the Competitor is unable to attend on the revised date, he/she may withdraw from the Event but will not receive a refund of the Entry Fee. For the avoidance of doubt UK Triathlon reserves the right to alter the date or start time of the Event and shall notify the Competitor of any such change as soon as reasonably practicable. No refund of the Entry Fee will be made in full or in part as a result of any change in the date or start time of the Event.
